FAQ

These are some of the most common questions we get about the our Downingtown area pet care services. If your question isn’t on the list though, please contact us. We’re always happy to answer any questions you might have!

‘Where are you located and what areas do you service?

We are located just west of Downingtown, PA. We service the Northern and Western Chester County area including:

• Chester Springs
• Coatesville
• Downingtown
• Exton
• Honey Brook
• West Chester

How do I arrange for services?

The easiest way is through the Time to Pet app. You can also call us at 888-485-PAWS or fill out the contact form. We will come to your home to meet with you and your pets, answer any questions you may have, and go over your pet’s routine

Why do I need to leave keys?

In the event of a power outage, we would not be able to use your garage opener or alarm code. Consequently, we would not be able to take care of your pets without a key. One key will be used by us to access your home while you are away and the other key will be kept in a secured location at our offices. Please note, for your safety and security, the keys will not be kept with any of your personal information.

In addition, we will keep these keys on file for future visits. If we are required to pick-up/drop-off keys at any time other than the initial in-home visit, there will be a minimum $15 charge for each pick-up/drop-off.

Why Should I Use A Pet Sitter?

There are many advantages to using a professional pet sitter. You won’t impose upon your neighbors, friends or family to watch your precious pets. In addition, your pet will be safe and sound at home. To compare the advantages of pet sitting vs. boarding your pet, click here.

Isn’t hiring a pet sitter expensive?

The cost of pet sitting is comparable to the cost of boarding your pet. If you have multiple pets, the cost may even be cheaper than boarding. In addition, you won’t have to spend money on gas driving your pet to and from the boarding facility.

When is payment due?

For new clients, we require a 25% deposit at the time of your reservation. After that, This will be during your initial in-home visit, which is complimentary. You can make your deposit after this, but we will not guarantee the reservation until the deposit has been made. We accept cash, checks and credit cards.

Can you provide references? Are you insured?

Yes. References and proof of insurance can be provided at the initial in-home visit.