FAQ

Q: Where are you located and what areas do you service?

A: We are located just west of Downingtown, PA. We service the Northern and Western Chester County area. We travel within a 15 mile radius of our office with a .50/mile service charge to clients located outside of our service area. To determine the mileage between our offices and your home, please use the map below.

Q: How do I arrange for services?

A: You can call us at (888) 485-PAWS or contact us by clicking here. We will come to your home to meet with you and your pets, answer any questions you may have and go over your pets routine. At this time, we will fill out a service contract and other paperwork, collect the initial deposit and collect 2 sets of keys.

Q: Why do I need to leave keys?

A: In the event of a power outage, we would not be able to use your garage opener or alarm code. Consequently, we would not be able to take care of your pets without a key. One key will be used by us to access your home while you are away and the other key will be kept in a secured location at our offices. Please note, for your safety and security, the keys will not be kept with any of your personal information.

In addition, we will keep these keys on file for future visits. If we are required to pick-up/drop-off keys at any time other than the initial in-home visit, there will be a minimum $15 charge for each pick-up/drop-off.

Q: Why Should I Use A Pet Sitter?

A: There are many advantages to using a professional pet sitter. You won’t impose upon your neighbors, friends or family to watch your precious pets. In addition, your pet will be safe and sound at home. To compare the advantages of pet sitting vs. boarding your pet, click here.

Q: Isn’t hiring a pet sitter expensive?

A: The cost of pet sitting is comparable to the cost of boarding your pet. If you have multiple pets, the cost may even be cheaper than boarding. In addition, you won’t have to spend money on gas driving your pet to and from the boarding facility.

Q: When is payment due?

A: For pet sitting services, we require a 25% deposit at the time of your reservation. This will be during your initial in-home visit, which is complimentary. You can make your deposit after this, but we will not guarantee the reservation until the deposit has been made. We accept cash, checks and credit cards.

Q: Can you provide references? Are you insured?

A: Yes. References and proof of insurance can be provided at the initial in-home visit.

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